POSHMINE RETURN POLICY
Last updated: February 4, 2026
At POSHMINE, we carefully select pre-owned luxury handbags and accessories. Because many of our products are unique and available in limited quantities, all completed purchases are considered final sale.
We do not offer cash refunds. However, eligible purchases may qualify for an exchange or store credit under the conditions below.
1. Exchange Eligibility
You may request an exchange within 14 days of the delivery date.
To qualify, the item must:
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Be unused after delivery.
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Be returned in the same condition in which it was received.
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Include all original accessories, tags (if applicable), packaging, and any authenticity documentation provided.
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Show no additional signs of wear, stains, odors, damage, or alterations.
Items that do not meet these requirements may be refused.
2. How to Request an Exchange
To request an exchange, please contact us at:
Your request must include:
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Your order number.
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The reason for your request.
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Clear photographs of the item.
Exchange requests must be submitted within 14 days of delivery.
Please do not return any item without receiving written authorization and return instructions from our customer support team.
Unauthorized returns may be refused.
3. Return Shipping
Unless the exchange is required because of our error or an incorrect shipment, customers are responsible for all return shipping costs.
We strongly recommend using a fully insured and trackable shipping service.
POSHMINE is not responsible for items lost, delayed, or damaged during return shipping.
Original shipping charges are non-refundable.
4. Inspection & Store Credit
Once we receive your returned item, it will undergo an inspection to verify that it satisfies our exchange requirements.
Inspection is typically completed within 3–5 business days after the item is received.
If approved, you will receive either:
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Store credit equal to the purchase price (excluding the original shipping cost), or
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An exchange for another available item of equal or greater value (any price difference must be paid before shipment).
Store credit is issued in USD and may be used toward any eligible future purchase on POSHMINE.
No cash refunds will be issued.
5. Non-Exchangeable Items
The following items are not eligible for exchange:
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Items returned in a different condition from when they were delivered.
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Products showing signs of use after delivery.
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Items with imperfections that were clearly disclosed in the product description and photographs before purchase.
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Special-order or custom-sourced items.
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Gift cards.
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Orders cancelled before payment has been completed (no payment is collected in such cases).
6. Incorrect or Damaged Orders
If you receive an incorrect item or your order arrives damaged during shipping, you must notify us within 48 hours of delivery.
Please include:
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Your order number.
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Photographs of the item.
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Photographs of the shipping box and packaging.
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Images showing any visible damage.
We will review your request and, where appropriate, provide an exchange or another suitable resolution.
7. Contact Us
If you have any questions regarding this Exchange & Final Sale Policy, please contact us at: